Apr 23 2014 
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 How do I add antivirus scanning to my VPS?
 If you need an antivirus solution for Plesk, you have two options, listed below: The one we officially support, as well as Parallels (makers of Plesk), is called DrWeb, and the cost is $9 per month for a VPS subscription. Please open a support ticket o
 My upgrade button has disappeared! How do I get it back?
 As part of the 7.5.2 release, Parallels added a function to disable/enable the upgrade button at will. If you've just upgraded Plesk to 7.5.2 and have lost yours, do the following to get it back: 1. SSH to your VPS as root 2. Enter the follow
 How to make IP address go to your site instead of plesk default page.
 When I type http://myserveripaddress it goes to the plesk default page. How to make http://myserveripaddress go to http://mydomain.com Solution Login to Plesk, Go to Server -> Ip addresses Click on the number/link below "hosting" next to the IP addre
 How do I remove the message that's attached to the bottom of all of the messages I send via webmail?
 To remove the "trailer" message that gets appended to the bottom of all messages sent by webmail you need to edit this file: /horde/imp/config/trailer.txt More information for customizing IMP, please view their documentation at http://www.horde.org.
 How do I install MRTG on my Plesk VPS?
 The following install guide is taken from the Plesk forum: Thanks to ryanz - it has been adapted for install onto a Plesk virtual private server: **IMPORTANT** Before you start you must open a ticket and request the MRTG template to be installed in
 How do I change what client owns a domain?
 If you want to move a domain between clients this can be achieved easily from shell. First open a shell on your server and login to mysql using your admin username and password as for plesk, like this: mysql -u admin -p you will be prompte for yo
 How do I change my DNS servers from the default ns1/ns2?
 By default, we ship plesk VE's with ns1.yourdomain.com and ns2.yourdomain.com set as the default nameservers. If you wish to change these, this is how: Step 1) Log into the Plesk Control Panel as `admin' and locate the System box in the left menu
 Plesk says I cannot add any more domains to my VPS. Why is this?
 If you need to upgrade your license to allow for more domains you can do this through the billing center by clicking on your subscription -> licenses and upgrading the license.
 What is the root password for mySQL?
 By default Plesk disables the MySQL root username, root access is then gained using username 'admin' and your Plesk admin password.
 What ports do I need to leave open in my firewall for Plesk to work correctly?
 If you are using a firewall to secure your Plesk server you need to leave the following ports open: 21, 22, 23, 25, 53, 80, 110, 443, 8443, 993, 995 If you would like for us to install a firewall for you, please open a support ticket or e-mail suppo
 I am recieving an open_basedir error message in my PHP scripts?
 If you get "openbase_dir" error on a php script you installed you can fix it by creating a vhost.conf file in the domains 'conf' folder as follows (replace domain.com with the real domain name). 1) Login to your VPS via SSH with your root username/pass
 How do I enable inline HTML in Horde/IMP?
 Edit the file /home/httpd/vhosts/webmail/horde/imp/config/mime_drivers.php and enable it by editing the following line $mime_drivers['imp']['html']['inline'] = true;
 Inaccurate Disk Usage
 In Plesk > Domains you see a list of domains. Some of these domains have a lot more disk space used but they're all listed as using 0.11 MB under Disk Usage column. Solution This data is collected in a cron job (/usr/local/psa/admin/sbin/statistics) e
 How do I increase the max execution time for PHP scripts?
 To solive this problem you can edit the server's /etc/php.ini file. Find "max_execution_time" in it. Change the timeout value to 30. It should look like the following: max_execution_time = 30 Then restart Apache with "service httpd restart".
 Why do I show nearly 20Mb of disk space, when I create a new account?
 The space is used to support shell access in a chrooted enviornment, please submit a ticket to support to have this removed, as we do not support ssh access on shared servers. /usr/local/psa/admin/sbin/chrootmng --remove --source=/home/httpd/vhosts/chr
 Where can I find support forums for Plesk?
 The Plesk users forum is full of useful information and can be found at: http://forum.plesk.com/
 How can I setup a secondary (slave) DNS server with Plesk?
 Source: This article was taken from the SWSoft Knowledgebase with Article ID 1338 (http://kb.swsoft.com/en/1338). Retrieved: August 30, 2007 The following are the steps for setting up a secondary (slave) DNS server with Plesk: 1. Allow zone transfe
 tomcatmng has failed.
 SYMPTOMS I tried to delete a domain in Plesk CP and am receiving the error below: ERROR: PleskUtilException tomcatmng is failed --remove-service --vhost-name=DOMAIN_NAME.COM 0: /usr/local/psa/admin/plib/utilmng.php:57 utilmng->call(string '
 My domain's client ID is undefined.
 SYMPTOMS: You receive the errors like below in Plesk Control Panel: "Domain ID is undefined." "Client ID is undefined." CAUSE: Such errors usually occur if Plesk cannot create session in $PRODUCT_ROOT_D/admin/sessions. RESOLUTION: Please,
 The dnsmng constructor failed. What do I do?
 The Error Message dnsmng() constructor failed: dnsmng failed: dnsmng: Unable to open file "/var/named/run-root/etc/named.conf.lock": Permission denied. dnsmng: Error occurred while locking the file /var/named/run-root/etc/named.conf 0: /usr/local/psa/
 MySQL support missing with PHP after php-mysql upgrade in Plesk
 Please check on the following when the error is encountered with horde: 1. Run the standard horde test at hostname.domain.com/horde/test.php and check if MySQL support is included in php, by looking at the line: MySQL Support: No 2. List the load
 How can I disable the Plesk Scheduler notification?
 The following can be done to disable the Plesk notification scheduler: * Plesk >> Server >> Scheduler tasks >> Scheduler notification - disabled >> click on "Set" * Plesk >> Server >> Scheduler tasks >> Statistics calculation >> Scheduler No
 How do I use one SSL certificate for all websites in a Plesk VPS?
 1. Go to Plesk > Server > Certificates > Select option for the new cert and click "Make default for websites". 2. Next go back to the "Server" area and go into "IP Addresses". Click on each IP you have and if uses the old default cert, change it. Chose
 How do you find the PHP scripts that sends email messages?
 Source: This article was taken from SWSoft's Knowledgebase with Article ID 1711 (http://kb.swsoft.com/article_22_1711_en.html). Retrieved: August 18, 2007 Many email messages are sent from PHP scripts on the server. How can I find what domains these
 How do I verify IMAP is running on my Plesk VPS?
 If 143 (IMAP) will not accept connections from local host, make sure that it is running. If not, restart xinetd. If it is running and not accepting connections, please contact support. Plesk: service xinetd restart ps aux | grep imap | grep -v g
 How do I set up an additional SMTP port in Plesk if the default is blocked?
 How to setup additional SMTP port in plesk if default is blocked. 1. Make a copy of /etc/xinetd.d/smtp_psa # cp /etc/xinetd.d/smtp_psa /etc/xinetd.d/client_smtp 2. Add these lines to the copy you just made: # vi /etc/xinetd.d/client_smtp ty
 How do I create a FTP account to use a non-default home directory in Plesk?
 Login to the server (via SSH) as 'root' user and create a system user (for example USER_NAME) with home directory you need, for example: # /usr/sbin/useradd -d $HTTPD_VHOSTS_D/your_domain/some/location -s /bin/false USER_NAME Set the password for
 How do I disable open relay in Plesk?
 If you found that your server acts as open relay, please check the following: - Check relaying setting on Server->Mail page in Plesk CP. It should be set to "authorization is required". - Make sure that there are no unwanted IPs/Networks in white li
 How do I add a secondary IP to Plesk?
 To add new Secondary IPs to Plesk 8. Login to Plesk. 1. Go to Server > IP Addresses and click Add New IP Address. 2. Select the network interface for the new IP from the Interface drop-down box. 3. Enter the IP address and subnet mask in
 The admin login for Plesk became locked, how do I unlock it?
 If the Plesk admin account becomes locked due to multiple failed logins, you have two options. The first is to wait till the lockout automatically resets (15 to 30 minutes) or use the following commands. Linux: You can connect to server via ssh #
 How do I limit the number of child processes SpamAssassin runs in Plesk 7 and 8?
 In Plesk 7.5 and 8.0 you can limit the number of simultaneously running SpamAssassin processes with 'SPAMASSASSIN_MAX_CHILDREN' option in /etc/psa/psa.conf: SPAMASSASSIN_MAX_CHILDREN 5 You can specify a desired value then restart psa-spamassass
 How do I configure the Passive Port range for ProFTPd and Plesk?
 PassivePorts directive is used in /etc/proftpd.conf file to specify passive ports range. Place it into 'Global' container, like: ..... ..... PassivePorts 57000 58000 Next, ip_conntrack_ftp module should be loaded in the syste
 How do I disable DrWeb notifications?
 1. Login to server as root. 2. Edit /etc/drweb/drweb_qmail.conf to eliminate receiving notification messages: [VirusNotifications] SenderNotify = no AdminNotify = no RcptsNotify =no Also, there are many other configuration options fo
 How do I rebuild qmail queue if it is damaged or consists of a lot of spam messages?
 All current messages will be removed from the queue in this case and cannot be restored.1. Stop Qmail and xinetd./etc/init.d/qmail stop/etc/init.d/xinetd stop2. Move current queue to another location.m
 How do I fix the Plesk default page showing up for my site?
 This problem may occur if the IP the domain is resolved to doesn't correspond to the IP this domain is configured in Plesk with. Also it is possible
 How do I change the default maximum attachment size in Horde?
 By default, PHP limits uploaded files size to 2 MB, and this limit applies to all PHP application including Webmail. Edit the following options in /etc/php.ini file on the Plesk server and set the values that match your needs, for example:u
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